New: announcing the Brightbox SLA 26 Jan 10

Over the last few months, we’ve been seeing increasing number of requests about our SLA (Service Level Agreement) – do we have one? if not then why not? and so on.

We’ve been reasonably resistant to publishing an SLA until now, not because of doubts over our infrastructure or ability to deliver, but because of the minimal value we felt it would add for customers in the event of actual downtime. We’re a pragmatic bunch at Brightbox and like to avoid adding things just for the sake of it or “because everyone else does” :)

However, and it’s a pretty big “however”, we understand that for many people an SLA or “uptime guarantee” is a useful gauge of whether a provider is actually willing to “put their money where their mouth is” and make a financial commitment to meeting a specific minimum target.

So, I’m pleased to announce that from 1 Jan 2010 (backdated) Brightbox offers a 99.95% SLA on virtual machine and load balancing products (see Terms and Conditions for details). We’ll likely expand the SLA soon to also cover our MySQL products and other products currently in the pipeline, but we’ll need a different method of assessing “availability” for these products.