New: Brightbox Silver & Gold Support 23 Apr 09

Today, I’m pleased to announce the launch our new Brightbox Silver and Gold support plans - the details of which we’ve been working on for several months now. These new support offerings are based on customer feedback and experience we’ve gained delivering fully managed clusters and services for several large customers over the last 18 months.

Silver support acts as an extension to our renowned “standard” Bronze support and includes 24/7 emergency telephone support and 30 minutes of Hands-on support each month. Silver support is priced at £49/month or 20% of account spend (whichever is greater).

Gold support is our proactive, fully managed service and includes all features of Bronze and Silver plans plus inclusive Managed Backups, application/cluster support and 24/7 monitoring and response. Gold support is priced at £349/month or 30% of account spend (whichever is greater).

We continue to offer “Pay-as-you-go” hands-on support from our experts at £30 per 30 minutes.

For further information on support plans or any of our services, please get in touch and we’ll be happy to help.