Important announcement: Multiple users and accounts release 11 Feb 10

We recently previewed some upcoming changes to how users interact with Brightbox accounts. This feature will be going live at 12:00 GMT on Weds 17 Feb and since it represents a change in behaviour for existing customers, I’ve summarised the details below.

Maintenance period

Starting at 12:00 (midday) on Weds 17 Feb, the Brightbox control panel will be unavailable for approximately 20 minutes whilst we perform the updates. One of the updates will include a migration to create an owner user account (name and email address) for all existing active customer accounts.

Change of login from “username” to email address

Once the above maintenance period is completed, you’ll be able to login to the control panel again as normal, but now using your registered email address to login, together with the existing password.

Adding and inviting users

Once logged in you’ll be able to give other people access to your account via the “User access” link.

It’s important to note that initially, as described below, all users that you give access to your account will have full access (apart from the ability to invite other users).

Interim billing and technical roles

Currently, customers are able to specify two additional “contacts” on their account – a billing contact (receives cc’ed payment email notifications) and a technical contact (receives copies of support ticket notifications and server notifications). These “old style” contacts do not have access to the account, unless the account owner supplies them with the account username and password.

The main purpose of this work is to enable a “many to many” relationship between users and accounts i.e multiple users can access a single account and single users can have multiple accounts. We will be introducing a more extensive permissions system into the control panel in due course, but in the meantime the four “roles” that users can have will each have full access to the account but differ in their behaviour…

• Owner (one per account): Full access + add/invite new users to have access. The owner role is the person ultimately responsible for the account and can’t be assigned by users.
• Primary technical (one per account): Full access + single point of contact for Brightbox technical support to receive email notifications etc
• Technical (many per account): Full access.
• Billing (many per account): Full access + receive copies of payment email notifications

If you have any questions about these changes and how they will affect you, please drop us an email.

Preview: Multiple users and accounts 15 Jan 10

Right now, each Brightbox customer has a single username/password to access their Brightbox account. For many smaller customers, this works fine and they can easily operate the various aspects of their account themselves e.g manage virtual machines, billing and support tickets. However, there are also a number of scenarios where this doesn’t work too well – especially when there are multiple people managing one or more accounts.

We’ve been developing a more robust solution for users and accounts for some time and hope to launch this new system in the next few weeks. In this post, I’d like to give a sneak preview on the forthcoming changes…

• Each person will have a Brightbox user account
• We’ll be introducing a number of “roles” (tbc)
• Each account will always have an “owner” contact, this person is ultimately responsible for the account
• Existing Brightbox account holders will be migrated to a new owner contact
• The account owner will be able to invite additional users to their account
• The control panel will enable users with access to multiple accounts to easily move between the accounts to which they have access

Over the next couple of weeks, all customers will receive an email explaining the changes and the migration process.