New service status blog 20 Oct 08

We’re moving the service status feed from Twitter to a full blog over on Wordpress.com.  The address of the new service is http://status.brightbox.co.uk/

Please update your bookmarks and feed readers.

Emergency Maintenance, 8th – 11th July 2008 7 Jul 08

We’ll be doing some emergency maintenance on the cluster this week. We’ll be be migrating Brightboxes around to avoid having to reboot any of them, but the migration currently causes 10 to 20 seconds network outage.  Everything should continue as normal once networking is restablished – apps will not have to be restarted.

This work will take place between 1am and 3am every morning this week. We will need to log in to all boxes to make some Xen specific config changes during the migration. We’ll be contacting customers with HA clusters to arrange node failovers.

Apologies for the short notice.

MySQL Maintenance: Thur 17 April 22:00-23:00 8 Apr 08

We’ll be doing some maintenance work on the MySQL cluster next Thursday, the 17th April starting at 22:00 and taking around an hour. There will be a couple of seconds interruption to service at 22:00 as we switch between cluster nodes, then a few more seconds as we switch back at around 23:00.  We’ll keep you up to date as usual using the status feed.

The maintenance is to apply some software updates but we’re taking the opportunity to do some MySQL performance tuning at the same time.

Planned Network Maintenance – 22nd and 29th Feb (between 4 – 7am) 20 Feb 08

We’ve received notification from the data-centre that during the above period they will be performing maintenance on the core network. This is to install firmware upgrades to distribution switches and to perform cabling maintenance, which will fix a variety of minor issues, and will help ensure future network stability.

During the maintenance period you will possibly see a number of brief outages to servers (less than 2 minutes). If you experience any issues after the maintenance period, please submit a support ticket and we’ll deal with it straight away.

Planned MySQL Maintenance: 6 Jan 2200hrs-2230hrs 31 Dec 07

We’ll be doing some work on the MySQL cluster on Sunday 6th January 2008 between 2200hrs and 2230hrs. We’re changing the way the clustering is managed to improve stability and also upgrading to fix some security bugs.During the window you may see two or three brief outages (less than 2 minutes at a time). We’ll keep the status page up to date as usual. If you experience any issues after the maintenance window has closed, please submit a support ticket and we’ll deal with it straight away.

Update: (7 Jan 2007) maintenance went well with only few seconds downtime.

Planned Network Maintenance – 18 Dec (between 4 – 7am) 12 Dec 07

** UPDATE: We’ve heard from the datacentre that this maintenance has been postponed until the new year. **

We’ve received notification from the datacentre that during the above period they will be performing maintenance on the core network, involving firmware/software upgrades to core switches and routers to fix several minor issues and further ensure future network stability.

During the window you may see a number of brief outages (less than 2 minutes). If you experience any issues after the maintenance window has closed, please submit a support ticket and we’ll deal with it straight away.